Skip to content
I had the pleasure of working with Drew during my recent mattress purchase. Her extensive knowledge about mattresses ...
Jerry was AMAZING! Super knowledgeable, helpful and very respectful. This was my first time purchasing furniture and ...
An amazing sales team at inhome aided and eventually helped me settle on a beautiful piece for my living room at a di...
My experience with Mariana was amazing. I went in, and she took care of me I let her know that I had a gathering 11- ...
Jerry sold us a custom sectional and he was great! He was very knowledgeable about all of there sectionals and reclin...

Customer Care

Help and Advice

Whether you have questions about a product on our website, are looking to get some free advice from one of our design experts or have a general inquiry, you’re in the right place! Our customer care team is available Monday through Saturday from 10am until 7pm and Sunday 11am until 6pm. Please give us a call (760-955-6955) or message us directly from the website. We’re here to help!

Inhome Furniture Gallery wants your furniture purchase to be as simple as possible! We work with multiple different financing companies to offer payment options for customers with any credit score.

Don’t let your current financial situation stop you from getting the furniture you want and need. Interested in applying for financing? Simply give our customer care team a call (760-955-6955) and we will work with you to get the application completed or visit us in-store.

Financing Companies We Work With:

  • Wells Fargo (12 months no interest, easy application, convenient monthly payments)
  • Synchrony (12 months no interest, easy application, convenient monthly payments)

At Inhome we offer complete Furniture Protection Plans available for an additional cost through Guardian. Guardian protects the beauty and value of your furniture with protection plans that cover fabric, leather, wood, mattresses, and more. Guardian also provides a complete line of furniture cleaners, protectors, and polishes.

Interested in adding a furniture protection plan to your online order? Give us a call and we’d be happy to add it.

About Guardian

Located in Hickory, NC, Guardian is committed to world-class services. Guardian Protection Plans are underwritten by CNA Warranty Service, Inc. or one of its affiliates, to ensure that every protection plan sold by Guardian will be compliant, secure, and backed for the term of the plan.  “Perfection in Protection” leads to customer satisfaction and increased revenues for our retailers.

Quality Control

On-going research and development efforts ensure we are providing the finest and safest protection products available. Our staff of chemists has researched, tested, and produced the finest chemical formulations with the most features and benefits in this industry. They are responsible for product R&D, quality assurance and quality control, managing regulatory compliance and material safety information, as well as technical support for our Customer Service Department.

Customer Service

Guardian takes a great deal of pride in providing your customers with a positive claim experience. Our customer call center is staffed with specialists who are thoroughly trained to help your customers maximize their plan benefits.

Qualified Furniture Technicians

Guardian utilizes a current database of technicians to assist customers when service is required. Guardian uses professional repair and cleaning technicians who are bonded, insured, and have excellent service records.

We encourage all our guests to follow the proper care and cleaning for their new furniture. This useful guide covers all types of furniture, ensuring optimal care to keep pieces looking like new!

Fabric Upholstered Furniture

We offer countless upholstery options. For your convenience, many of our sofas and sectionals have a tag underneath the cushion or beneath the unit. This tag provides a universal cleaning code making it easy to know how to care for the piece.

Universal Cleaning Codes Include:

  • DC: Dry Clean Only
  • E: Use the Millennium Leather Care Kit
  • N: Use the Millennium Leather Care Kit
  • N FBR: (Natural Fiber Rugs) Immediately blot spills to remove excess liquid with a clean white cloth or plain paper towel. Blot again with a solution of one teaspoon mild detergent with one teaspoon of white vinegar in a quart of warm water. Do not saturate.
  • S: Clean only with a dry cleaning solvent. Do not saturate. Do not use water. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
  • SW: Spot clean with upholstery shampoo, foam from a mild detergent or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
  • W: Clean only with water-based shampoo or foam upholstery cleaner. Do not over wet. Do not use solvents to spot clean. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
  • WS: Spot clean with upholstery shampoo, foam from a mild detergent or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.
  • X: Do not clean with either water or solvent-based cleaner. Use vacuuming or light brushing only.
  • Wool: Blot spills up immediately with a clean white cloth or plain paper towel.

Leather Upholstered Furniture

Leather is unique which is part of the beauty! This means that various marks may appear on the surface of the leather. These “imperfections” are true to a leather hide and in no means considered a defect.

How to Care for Leather:

  • Dust often and use a vacuum cleaner crevice tool to clean seams.
  • Clean weekly using a damp sponge or soft, lint-free cloth. Do not rub; instead, wipe gently.
  • Do not use or place sharp objects on leather goods. Leather is very durable; however, it is not accident or damage proof.
  • Keep leather furniture out of direct sunlight and at least two feet from heat sources to avoid fading and cracking.
  • Do not place newspapers or magazines on leather furniture. The ink from these items may be transferred onto the leather.
  • Do not use abrasives; harsh chemicals; saddle soap; leather cleaners that contain any oils, soaps or detergents; or common household cleaners on leather furniture. Only use recommended leather cleaners.
  • Follow instructions for any gentle leather cleaner you might use. Additionally, leather conditioners provide a barrier to stains and help extend the life of your leather. Before using any cleaning/conditioning product on leather, test it in an obscure area.
  • Improper cleaning may void your leather furniture warranty.

Wood Furniture

How to Care for Wood Furniture:

  • Use a lint-free cloth to polish wood furniture on a weekly basis.
  • Keep furniture away from heating and air conditioning sources to prevent loss of moisture; and avoid direct sunlight to prevent fading or darkening of wood.
  • Use felt backing on lamps and other accessories to prevent scratches and gouges, and rotate accessories so they do not remain in the same spot all the time.
  • Use placemats under plates and hot pads under serving dishes and coasters under beverages.
  • Do not place newspapers or magazines on woods surfaces. The ink from these items may bleed into the finish and could damage the wood.
  • Do not use abrasives or harsh chemicals on wood furniture.
  • Should you scratch your furniture: Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers are made especially for furniture and work well touching up most flaws.

How to Spot Clean Wood Furniture:

  • To remove food stains, wipe up the spill immediately. Polish with a soft, clean cloth.
  • To remove cloudiness, rub surface with cloth dipped in solution of one tablespoon of vinegar mixed with one quart of water. Rub in the same direction as the grain until surface is completely dry. Follow with an application of furniture oil or polish that does not cause a waxy build-up or has silicones, such as Guardsman or Heritage.
  • To remove water rings, rub with a mixture of equal parts white vinegar and cooking oil in the same direction of the grain.
  • To remove candle wax or chewing gum, hold an ice cube over the wax or gum for a few seconds so that it will chill and harden. Be sure to wipe up water as the ice melts to prevent water spots. Remove as much of the wax or gum as possible with your fingers and then scrape away the remainder gently using the dull edge of a table knife. Rub the spot briskly with a cloth saturated in cream wax. Repeat if needed.

The Inhome Showroom is OPEN!

Our Hours Are: Monday – Saturday: 10 AM – 7 PM and Sunday: 11 AM – 6 PM

At InHome Furniture customer safety is our top priority. We’ve implemented extra sanitization and cleaning throughout the showroom, as well as social distancing placards to ensure proper distancing between guests. ⁣

We trust that the additional measures we’ve put into place will enable you to shop in our showroom with confidence. We thank you for your continued loyalty and look forward to welcoming you into our store.⁣

You can also shop and place your order online via our website. Free pick up or local curbside delivery available! ⁣